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FAQ


How are indi living's products made? 

All our designs are hand-dyed on natural fibres and crafted to create beautiful, unique designs using the Japanese Shibori technique.

We use natural, eco-friendly fabrics to produce one-of-a-kind results.

As these are hand-crafted, no two are ever alike.

How do I wash and care for indi living items? 

Hand-wash your item separately in cold water 2-3 times with a natural detergent. You may see some release of colour in the water, but this is normal.  Please do not pour detergent directly on the fabric, dilute detergent in water first before using it. 

After hand-washing, machine wash your item in cold water with like colours and tumble dry on medium heat.  You can smooth out wrinkles by hand, hang it and air dry. No iron needed or Iron upside down at medium high

What are your shipping policies?

All our products are shipped from the indi design studio in New Zealand.

Items we have in stock will ship next business day of receiving your order. 

For custom items, the shipping lead time may be longer, we will be able to tell you how long at the time of order. Or please contact me for more information. 

Items shipped within New Zealand typically take up to 3 business days to arrive. 

What's your return policy?

We gladly accept returns, exchanges and cancellations if they arrive damaged or defective.

For returns and exchanges: contact us within 5 days of receipt of delivery. All items must be received back to us within 30 days of delivery. Return shipping will be at your cost unless item is defected.

Please note all custom, and sale items are all final and cannot be exchanged for refunded.